* Excludes some Online Exclusive lines - Items sent directly from the supplier (some Online Exclusive lines and Car Parts) can take up to 10 working days. * Halfords and Halfords couriers deliver Monday to Saturday excluding bank holidays. Please provide a mobile number and/or email during the checkout process so we can notify you of your delivery status. Your expected delivery date will be communicated at checkout and on your confirmation email. £3.99 Home Delivery - Available on orders under £20*
Please wait for our SMS text and confirmation email confirming your order is ready to collect before coming into store. Please provide a mobile phone number and/or email during the checkout process so we can notify you of your delivery status. This will then be confirmed when you have completed checkout. įor products that are not available in your local store to collect from 1 hour you will be given the option to choose a collection day that suits you on the product page after entering your post code. Once you have placed your order you will receive confirmation when the order is ready to be collected. When shopping on our site you will have the option to click & collect into our stores from one hour* after placing your order. Refunds can take up to 10 days to process and reflect on your method of payment.Our Click & Collect service means you can order an item online for collection in any of our Stores and selected garages Refunds for items purchased on a gift card or as store credit will be refunded back onto a gift card, or will be applied as in-store credit - whichever is preferred by the customer. We cannot refund gift cards, or redeem a gift card or store credit as another form of payment. If your purchase is past 60 days, please contact our Rider Support team via chat or e-mail. If you believe your purchase qualifies for a warranty exchange or repair, please start your claim here. For any additional questions about returns, pl ease contact Rider Support via chat or e-mail. R eturn requests must contain photos in order for them to be approved. If you are shipping your return, please start the process by using our return portal and we will follow up with the necessary next steps. Returns can be brought to our Vancouver location for immediate processing. To possibly avoid these charges, contact the manufacturer directly.
If the item is being returned for a manufacturer's warranty, you must pay shipping to return the product or drop it off at our Vancouver store. Otherwise, you are responsible for return shipping. If we’ve made a mistake with your order, the return shipping is on us. Please protect the rails with tape until you are sure you will be keeping the saddle. Please note: only unused saddles will be accepted for refund. Please do not tape labels on the outside of the product packaging. If opened, items must be defective or unused with original packaging in original condition to be eligible for refund. To provide customers with additional flexibility during COVID-19, we have extended our return window to 60 days. Orders not collected within this timeframe will be cancelled and refunded to the original method of payment. Store pick-up orders that are completely fulfilled (all items are ready for pick-up) will be available for 14 days. Please bring a copy of your order confirmation and identification when you collect your store pick-up order. If it needs to be transferred between our store and shipping facility, it may incur a short delay.
We will contact you when your item is ready. New bike purchases are currently being fulfilled within 1 week. In-stock orders will be fulfilled within 1 business day. Please note: Trainer bikes are shipped and delivered on a pallet. **Oversized items include wheels, work stands, car racks and various other items. *Multiple items in each category incur a charge per item.
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